On arrival of the goods, the recipient must check, without delaying the carrier, the condition of the goods delivered and the integrity of the delivery as well as the quality.


If you notice at the time of delivery that the packaging and / or the goods are degraded, no dispute resolution procedure is possible without the finding of the dispute being explicitly notified by detailed reservations on the flasheur or on the letter. of transport, without forgetting to note the registration of the vehicle, the name and the signature of the transporter.


Proof of damage will be photographed upon receipt, highlighting the defects of the unpacked merchandise and sent to


If the acceptance of the delivery is made without declaration of shortages or damage to the goods, it is because you confirm that these products have arrived in impeccable condition, then a complaint will not be valid. Written complaints will be taken into account within 5 working days after the date of receipt of the goods from euromobi. After this date, complaints will no longer be processed and categorically rejected.